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Thursday, May 6, 2021

Social Security offices offering phone and online services only

All local Social Security offices are closed to the public for in-person service, as of Tuesday, March 17. The decision protects the population Social Security serves — older Americans and people with underlying medical conditions—as well as employees during the Coronavirus (COVID-19) pandemic. However, Social Security offices are still able to provide critical services.

Secure and convenient online services remain available at www.socialsecurity.gov. Local offices will also continue to provide critical services over the phone. Social Security is working closely with the Centers for Disease Control and Prevention (CDC), state and local governments, and other experts to monitor COVID-19 and will let the public know as soon as in-person service can resume. 

If you need help from Social Security:

• First, use the secure and convenient online services available at www.socialsecurity.gov/onlineservices. You can apply for retirement, disability, and Medicare benefits online, check the status of an application or appeal, request a replacement Social Security card (in most areas), print a benefit verification letter, and much more — from anywhere and from any of your devices. A wealth of information to answer most Social Security questions is available online, without having to speak with a Social Security representative in person or by phone. Visit the online Frequently Asked Questions at www.socialsecurity.gov/ask.

• If you cannot conduct your Social Security business online, please check the online field office locator for specific information about how to directly contact your local office. Your local office still will be able to provide critical services to help you apply for benefits, answer your questions, and provide other services over the phone. 

• If you already have an in-office appointment scheduled, Social Security will call you to handle your appointment over the phone instead. If you have a hearing scheduled, Social Security will call you to discuss alternatives for continuing with your hearing, including offering a telephonic hearing. The call may come from a PRIVATE number and not from a U.S. Government phone. Remember — Social Security employees will not threaten you or ask for any form of payment.  

•·If you cannot complete your Social Security business online, call Social Security’s National 800 number at 1-800-772-1213 (TTY 1-800-325-0778). The National 800 Number has many automated service options you can use without waiting to speak with a telephone representative. A list of automated telephone services is available online at www.socialsecurity.gov/agency/contact/phone.html.

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